AmTelco IS queue dashboard
Watch live queue pressure, ASA exposure, longest wait, staffing risk, and active calls without asking supervisors to stitch together five screens.
Product Overview
One command center for the floor, the calls, and the follow-up.
Queue AI is built for answering service teams on AmTelco Intelligent Series that need to see what is happening right now, review every call with AI QA, and make coaching work visible enough to finish.
How it fits
The overview connects the live queue dashboard, AI quality assurance, coaching workflow, and trend reporting that TAS supervisors and owners need in one operating view.
Live Ops Board
See queue pressure while the shift is still happening.
Track queue depth, longest wait, ASA exposure, active calls, and staffing pressure in one board built for answering service work.
AI QAScore every call, not the handful someone had time to pull.
Review greeting, dispatch accuracy, note quality, compliance, and client-script adherence across your whole call volume.
CoachingTurn flagged calls into follow-up your supervisors can actually work.
Move from scattered recordings and hallway reminders to assigned coaching tasks with call context and closeout.
TrendsKnow whether the team is improving, drifting, or just surviving the day.
See client, agent, and shift patterns before they become renewal conversations or staffing surprises.
Answering service QA software
Score greeting, dispatch accuracy, note quality, client-script adherence, and compliance patterns across the calls your team handles every day.
Supervisor coaching workflow
Turn flagged calls into assigned coaching work with owners, notes, due dates, and closeout so follow-up does not disappear after the huddle.
Operations floor
The software should make the next supervisor decision clearer.
Built around the shift
Queue AI watches the signals your team already argues about in huddles.
Queue pressure
QA drift
Coaching backlog
Client-specific misses